BergHOFF International guarantees to replace or repair any product found defective in material, construction, or workmanship under normal household use while it is under warranty period. This excludes damage from misuse, overheating or abuse, dropping of the bakeware or intentional breaking. Minor imperfections like dents or small scratches may show but do not affect the performance of the product and are not covered under this warranty.
For all valid warranty claims, a $7 charge (per item) will be assessed for U.S. customers and a $10 charge (per item) for Canadian customers. This expense used to offset shipping and handling costs related to your warranty claim and is subject to change.
In the event you receive your bakeware and damage is observed, please report it immediately to the company from which you purchased the product. Be sure to keep all packing material, boxes, labels, etc. until inspections have been made by all necessary parties. Please note that while BergHOFF will happily assist you with your claim against a transport company, we cannot be held responsible for damage caused by the freight carrier.
To register your product for warranty, please fill out the form below. In the event that you have a valid warranty claim, please email a picture of the product clearly showing the damaged or defective area, a copy of your sales receipt, the nature of your claim, and your complete mailing information (full name, address, and phone number) to firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. A valid RMA must be clearly denoted on your package or risks being returned, postage collect to the sender.